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Exoticathletica

<p>If you encounter an error when attempting to track your order, please contact our <a href="https://help.exoticathletica.com/en-US/contact" rel="noopener noreferrer" target="_blank">customer support</a> team with a screenshot or description of the error message. We will investigate urgently with our logistics team and coordinate with the relevant freight carriers to rectify the issue. We will provide you with updates on the delivery status and work to ensure your order is delivered as soon as possible.</p>

If you encounter an error when attempting to track your order, please contact our customer support team with a screenshot or description of the error message. We will investigate urgently with our logistics team and coordinate with the relevant freig

I cannot track my order due to a tracking number error.

Shipping

What payment types do you accept?

Can I edit or cancel my order?

What should I do if I receive a confirmation email for the wrong items?

What should I do if I didn't receive an order confirmation email?

What happens if an item in my order is out of stock?

Can I add an item to my existing order?

What currency will I be charged in?

What should I do if I receive a wrong or faulty item?

What should I do if I'm missing an item from my order?

Ordering & Checkout

Where are you located?

Are your clothes made in Australia?

Do you have a facebook group?

Does Exoticathletica have a physical store?

Where can I find Exoticathletica on social media?

General

WHAT SIZE SHOULD I BUY?

WHAT IS THE DIFFERENCE BETWEEN FABRICS?

WHAT SIZE IS NALI, EMMA AND LANI?

KNOW YOUR CROPS

KNOW YOUR LEGGINGS

KNOW YOUR DRESSES

How does your release schedule work for new products or restocks?

Will my item be restocked?

How often do you launch new products?

Product & Sizing

Where do I enter my discount code and/or gift card?

Can I exchange my store credit for a cash refund?

A discount code didn't work at check out. Can I get a refund?

Do gift cards expire?

Can I use my discount code and gift card in the same transaction?

Promotional Codes & Gift Card

NOT IN LOVE? NO WORRIES!

How do I track the progress of my return or refund?

Can I return or exchange an item if I have lost the original packaging?

Do you offer refunds?

Can I use a discount code on the Returns Portal?

Can I return items from more than one order in the same parcel?

Can I return an item I purchased that was on sale?

Returns & Exchanges

What are your shipping options?

How long does it take to ship orders?

What is same-day express shipping?

What is authority to leave, aka ATL?

Can I choose which courier is used when shipping my order?

Can I update the shipping address on my order?

Do you deliver to PO Boxes and Parcel Lockers?

Why am I being charged customs fees on my order?

How can I track my order?

My parcel hasn't arrived yet!

My order has been returned to sender.

What happens if my parcel is lost or damaged in transit?

Do you ship internationally?

I cannot track my order due to a tracking number error.Updated 5 months ago