Exoticathletica logo
Exoticathletica logo

All articles

Shipping

WHAT ARE YOUR SHIPPING OPTIONS?

Exotica offers 3 shipping options:. STANDARD SHIPPING. Price: $10.99 per order. Shipping Carriers: Australia Post, Startrack, Aramex, and Couriers Please*. *Please note we only use AusPost or Startrack for orders shipped to WA. EXPRESS SHIPPING. Pric

WHAT IS AUTHORITY TO LEAVE, AKA ATL?

Authority to Leave is when we give the delivery carrier permission to leave the parcel at the delivery address without a signature when the parcel is delivered. Our Standard Shipping option has ATL marked as default. Express Shipping options do not h

WHAT IS SAME-DAY EXPRESS SHIPPING?

If you place an order before 2:30 pm (AEST) on a business day and select Same-day Express your order will jump the queue and will be shipped on the same day via Auspost Express or Startrack. This does not mean your order will be delivered on the same

WHY AM I BEING CHARGED CUSTOMS FEES ON MY ORDER?

Our website states in the shipping information section that our International Shipping option is DDU, which means it’s delivered with duties and taxes unpaid, the rate covers transport costs only and does not cover import liabilities, customs duties,

CAN I CHOOSE WHICH COURIER IS USED WHEN SHIPPING MY ORDER?

You can only choose between Standard and Express shipping. For Standard shipping, our system will allocate your parcel to either Couriers Please, Aramex, Startrack, or Auspost. The courier allocation is based on the delivery address, time frame, and

SHIPPING DELAYS

If you are experiencing shipping delays outside our delivery timeframe you can contact our customer service team via email or our online chat. Courier delays are out of our control and our customer service team will do their absolute best to locate y

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive an email with a tracking link. You can also log in to your customer account and click on your order. The tracking link will be displayed next to each item:. If you're experiencing shipping delays, please c

I cannot track my order due to a tracking number error.

If you encounter an error when attempting to track your order, please contact our customer support team with a screenshot or description of the error message. We will investigate urgently with our logistics team and coordinate with the relevant freig