NOT IN LOVE? NO WORRIES!Updated 3 months ago
FIND THE PERFECT FIT WITH OUR HASSLE-FREE RETURNS AND EXCHANGES!
At Exoticathletica, we're committed to ensuring you absolutely adore your new gear! we understand that finding the perfect fit may take a little time. Whether you're aiming for a snugger feel, a looser vibe, or simply a different style, we've got you covered with our seamless return and exchange policy.
You can return any eligible items within 60 days from dispatch date, for an exchange, refund or gift card (with a 3-year expiry) provided they meet the following criteria:
Unused and Impeccable: Ensure the item(s) remain unused, unwashed, and in impeccable condition.
Odor-Free and Blemish-Free: Garments MUST be free from distinct odours, blemishes, signs of wear and tear, or any unwanted animal/human hair.
Intact Tags: Make sure the tags are still securely attached to the item.
Hygiene Matters: Unfortunately, undergarments and socks cannot be returned for hygiene reasons.
PLEASE NOTE: if the items are not sent in impeccable condition a processing fee may be deducted from your refund or store credit.
*OUTLET & FINAL SALE ITEMS*
Items that have been purchased as FINAL SALE cannot be returned or exchanged unless deemed faulty. This includes items purchased through the outlet collection of our website, end-of-season sales, end-of-financial-year sales and clearance. If you believe you received a faulty item, please contact our Customer Service Team and we'll make it right!
Go to our returns page to see our full returns policy and step-by-step on how to lodge a return.