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Exoticathletica

First, <a href="https://www.exoticathletica.com/account/login" rel="noopener noreferrer" target="_blank">log in</a> to your <a href="https://www.exoticathletica.com/account/login" rel="noopener noreferrer" target="_blank">Exoticathletica account</a> and review the details of your order to confirm all the items you purchased.If an item is indeed missing from your order, we&apos;re here to help!Please <a href="https://help.exoticathletica.com/en-US/contact" rel="noopener noreferrer" target="_blank">contact customer service</a> and provide your order number and the name of the missing item. We will then open an investigation with our logistics centre.Our team will conduct several checks, including verifying the total weight of the parcel sent and performing a stock count of the specific item to check for any discrepancies in our inventory.This process may take up to 3 business days, so we appreciate your patience!

First, log in to your Exoticathletica account and review the details of your order to confirm all the items you purchased.

If an item is indeed missing from your order, we're here to help!

Please contact customer service and provide your order number and the name of the missing item. We will then open an investigation with our logistics center.

Our team will conduct several checks, including verifying the total weight of the parcel sent and performing a stock count of the specific item to check for any discrepancies in our inventory.

This process may take up to 3 business days, so we appreciate your patience!

What should I do if I'm missing an item from my order?

Ordering & Checkout

What payment types do you accept?

Can I edit or cancel my order?

What should I do if I receive a confirmation email for the wrong items?

What should I do if I didn't receive an order confirmation email?

What happens if an item in my order is out of stock?

Can I add an item to my existing order?

What currency will I be charged in?

What should I do if I receive a wrong or faulty item?

Where are you located?

Are your clothes made in Australia?

Do you have a facebook group?

Does Exoticathletica have a physical store?

Where can I find Exoticathletica on social media?

General

What size am I?

What is the difference between fabrics?

Know our leggings!

How does your release schedule work for new products or restocks?

Will my item be restocked?

Product & Sizing

Where do I enter my discount code and/or gift card?

Can I exchange my store credit for a cash refund?

A discount code didn't work at check out. Can I get a refund?

Do gift cards expire?

Can I use my discount code and gift card in the same transaction?

Promotional Codes & Gift Card

NOT IN LOVE? NO WORRIES!

How do I track the progress of my return or refund?

Can I return or exchange an item if I have lost the original packaging?

Do you offer refunds?

Can I use a discount code on the Returns Portal?

Can I return items from more than one order in the same parcel?

Can I return an item I purchased that was on sale?

Returns & Exchanges

What are your shipping options?

How long does it take to ship orders?

What is same-day express shipping?

What is authority to leave, aka ATL?

Can I choose which courier is used when shipping my order?

Can I update the shipping address on my order?

Do you deliver to PO Boxes and Parcel Lockers?

Why am I being charged customs fees on my order?

How can I track my order?

I cannot track my order due to a tracking number error.

My parcel hasn't arrived yet!

My order has been returned to sender.

What happens if my parcel is lost or damaged in transit?

Do you ship internationally?

Shipping

What should I do if I'm missing an item from my order?Updated 9 months ago