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What should I do if I'm missing an item from my order?Updated 12 days ago

First, log in to your Exoticathletica account and review the details of your order to confirm all the items you purchased.

If an item is indeed missing from your order, we're here to help!

Please contact customer service and provide your order number and the name of the missing item. We will then open an investigation with our logistics centre.

Our team will conduct several checks, including verifying the total weight of the parcel sent and performing a stock count of the specific item to check for any discrepancies in our inventory.

This process may take up to 3 business days, so we appreciate your patience!

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