Ordering & Checkout

What payment types do you accept?

There is more than one way to get what you want!We accept: All major credit cards, PayPal, Afterpay, ZipPay, Apple Pay, Google Pay, Klarna and ShopPay.

Can I edit or cancel my order?

Unfortunately, orders can only be cancelled within a very slim window before they enter the pick-and-pack process. Most orders are dispatched within 1 business day, and sometimes on the same day they are placed. You can always try contacting Customer

What should I do if I receive a confirmation email for the wrong items?

If you receive a confirmation email for items that differ from what you have purchased, please get in touch with our customer service team. Provide us with the details of your purchase, including the order number, and we will investigate the issue. I

What should I do if I didn't receive an order confirmation email?

If you haven't received an order confirmation email, please check your spam/junk folder first. If it's not there, contact our customer service team with your name and email used to place the order and we will look for your order and resend the confir

What happens if an item in my order is out of stock?

If an item in your order is out of stock, we will promptly notify you via email and issue a refund for that item.

Can I add an item to my existing order?

Unfortunately, we're unable to add products to an existing order 😢 We have multiple systems connected, which limits what we can change and do to an order. However, we can cancel and refund your current order and then send you a new one via email...

What currency will I be charged in?

Customers can pay with their local currency by updating our website's currency preferences. Any refund Returns & Exchanges will be issued in the currency used at check out and gift card Returns & Exchanges will be issued in AUD.

What should I do if I receive a wrong or faulty item?

If you believe you've received a faulty product or the wrong size or item, we're here to make it right! If you receive a wrong or faulty item, please submit a Return Request. Simply go to our Returns Page to start your return. Please ensure you...

What should I do if I'm missing an item from my order?

First, log in to your Exoticathletica account and review the details of your order to confirm all the items you purchased. If an item is indeed missing from your order, we're here to help! Please contact customer service and provide your order...