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Exoticathletica

<p>If you receive a confirmation email for items that differ from what you have purchased, please get in touch with our <a href="https://help.exoticathletica.com/en-US/contact"><strong>customer service</strong></a> team. Provide us with the details of your purchase, including the order number, and we will investigate the issue. It is very helpful if you can provide any relevant screenshots or descriptions of the correct items you intended to purchase.</p>

If you receive a confirmation email for items that differ from what you have purchased, please get in touch with our customer service team. Provide us with the details of your purchase, including the order number, and we will investigate the issue. I

What should I do if I receive a confirmation email for the wrong items?

Ordering & Checkout

What payment types do you accept?

Can I edit or cancel my order?

What should I do if I didn't receive an order confirmation email?

What happens if an item in my order is out of stock?

Can I add an item to my existing order?

What currency will I be charged in?

What should I do if I receive a wrong or faulty item?

What should I do if I'm missing an item from my order?

Where are you located?

Are your clothes made in Australia?

Do you have a facebook group?

Does Exoticathletica have a physical store?

Where can I find Exoticathletica on social media?

General

What size am I?

What is the difference between fabrics?

Know our leggings!

How does your release schedule work for new products or restocks?

Will my item be restocked?

Product & Sizing

Where do I enter my discount code and/or gift card?

Can I exchange my store credit for a cash refund?

A discount code didn't work at check out. Can I get a refund?

Do gift cards expire?

Can I use my discount code and gift card in the same transaction?

Promotional Codes & Gift Card

NOT IN LOVE? NO WORRIES!

How do I track the progress of my return or refund?

Can I return or exchange an item if I have lost the original packaging?

Do you offer refunds?

Can I use a discount code on the Returns Portal?

Can I return items from more than one order in the same parcel?

Can I return an item I purchased that was on sale?

Returns & Exchanges

What are your shipping options?

How long does it take to ship orders?

What is same-day express shipping?

What is authority to leave, aka ATL?

Can I choose which courier is used when shipping my order?

Can I update the shipping address on my order?

Do you deliver to PO Boxes and Parcel Lockers?

Why am I being charged customs fees on my order?

How can I track my order?

I cannot track my order due to a tracking number error.

My parcel hasn't arrived yet!

My order has been returned to sender.

What happens if my parcel is lost or damaged in transit?

Do you ship internationally?

Shipping

What should I do if I receive a confirmation email for the wrong items?Updated 6 months ago