What should I do if I receive a wrong or faulty item?Updated 6 months ago
If you believe you've received a faulty product or the wrong size or item, we're here to make it right!
If you receive a wrong or faulty item, please submit a Return Request. Simply go to our Returns Page to start your return. Please ensure you submit clear photos of the wrong product or the fault to help us review the issue. You may choose a replacement or opt for a refund, store credit, or a different item. Your request will go under review and you'll be notified once your return has been approved. We apologise for any inconvenience and will make sure to correct any errors as promptly as possible.