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Exoticathletica

If you believe you&apos;ve received a faulty product or the wrong size or item, we&apos;re here to make it right!If you received a wrong or faulty item, please submit a Return Request through our <a href="https://www.exoticathletica.com/pages/returns" rel="noopener noreferrer" target="_blank">Returns Portal</a>.Please ensure you submit clear photos of the wrong product or the fault to help us review the issue. You may choose a replacement or opt for a refund, store credit, or a different item.Your request will go under review and you&apos;ll be notified once your return has been approved. A paid postage label will be provided for Australia, NZ, US and Canada.We apologise for any inconvenience and will make sure to correct any errors as promptly as possible.

If you believe you've received a faulty product or the wrong size or item, we're here to make it right!
If you receive a wrong or faulty item, please submit a Return Request. Simply go to our Returns Page to start your return. Please ensure you submit clear photos of the wrong product or the fault to help us review the issue. You may choose a replacement or opt for a refund, store credit, or a different item. Your request will go under review and you'll be notified once your return has been approved. We apologise for any inconvenience and will make sure to correct any errors as promptly as possible.

What should I do if I receive a wrong or faulty item?

Ordering & Checkout

What payment types do you accept?

Can I edit or cancel my order?

What should I do if I receive a confirmation email for the wrong items?

What should I do if I didn't receive an order confirmation email?

What happens if an item in my order is out of stock?

Can I add an item to my existing order?

What currency will I be charged in?

What should I do if I'm missing an item from my order?

Where are you located?

Are your clothes made in Australia?

Do you have a facebook group?

Does Exoticathletica have a physical store?

Where can I find Exoticathletica on social media?

General

What size am I?

What is the difference between fabrics?

Know our leggings!

How does your release schedule work for new products or restocks?

Will my item be restocked?

Product & Sizing

Where do I enter my discount code and/or gift card?

Can I exchange my store credit for a cash refund?

A discount code didn't work at check out. Can I get a refund?

Do gift cards expire?

Can I use my discount code and gift card in the same transaction?

Promotional Codes & Gift Card

NOT IN LOVE? NO WORRIES!

How do I track the progress of my return or refund?

Can I return or exchange an item if I have lost the original packaging?

Do you offer refunds?

Can I use a discount code on the Returns Portal?

Can I return items from more than one order in the same parcel?

Can I return an item I purchased that was on sale?

Returns & Exchanges

What are your shipping options?

How long does it take to ship orders?

What is same-day express shipping?

What is authority to leave, aka ATL?

Can I choose which courier is used when shipping my order?

Can I update the shipping address on my order?

Do you deliver to PO Boxes and Parcel Lockers?

Why am I being charged customs fees on my order?

How can I track my order?

I cannot track my order due to a tracking number error.

My parcel hasn't arrived yet!

My order has been returned to sender.

What happens if my parcel is lost or damaged in transit?

Do you ship internationally?

Shipping

What should I do if I receive a wrong or faulty item?Updated 5 months ago